Booking Directly with the Abalonia versus booking with a Discount Travel Agent

 

You would like to Cancel your reservation:

You Booked Directly with Abalonia: Call us directly. After we contact people on our wait list, we post the vacancy on our social media outlets. We then post the reservation on Discount Travel Agents websites.

If you booked with an Online Travel Agent: Call the overseas call center. Once you get through, they will cancel your reservation. They will charge the fees strictly as per their Terms and Condition. They will charge us a commission on the cancellation charge.

 

You need to change your reservation.

You Booked Directly with Abalonia: Call us directly. We will make the change to your reservation. Most of the time there is no charge. 

If you booked with an Online Travel Agent: Call the overseas call center. Once you get through, they will cancel your old reservation (and charge the cancellation fee) and rebook your new date.

 

You have a question or have a special request.

You Booked Directly with Abalonia: Call us directly. We will be happy to try to satisfy your room requests and/or answer any questions, like restaurant recommendations.

If you booked with an Online Travel Agent: Call the overseas call center. Not all of our rooms are on the online travel agent sites, so if you have room preferences (like requesting a balcony), they may not be able to be accommodated. If you have questions, (ie restaurant recommendations) they will do their best to answer them. They ask us to refer customer questions to them.

 

What are the best rates?

You can never can you get a room less expensive on other websites. If you find a rate better, we will always, and I mean always, match or beat it.   Sometimes there are hidden fees when you check out with Online Travel Agents. (They hide them in “Sales tax and other fees”)

 

How much does the Abalonia get paid?

You Booked Directly with Abalonia: Abalonia gets 100% of the rate.

If you booked with an Online Travel Agent: Abalonia only gets 75 – 85% of the rate.

 

How do you get treated when you arrive?

You Booked Directly with Abalonia or Online Travel Agent:  AWESOME!!!